Last updated: July 17, 2026
Activepl ships glass drinking cups to customers in the United States. This page sets out the practical timetable from payment approval to delivery, together with the steps to follow when a parcel needs attention.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
Order Cut-Off Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
Orders authorized through Shopify Payments are prepared in 1-3 Business Days, Monday-Friday. After carrier acceptance, the expected transit period is 7-13 Business Days, Monday-Friday. The resulting Total Estimated Delivery Time is 8-16 Business Days.
Weekends, public holidays, and carrier non-service days are outside the Business Days calculation. Address or payment verification can pause preparation until the requested information is confirmed. Our dispatch review matches the glassware model and quantity to the order, checks that the matching glass pieces and any model-specific components remain together, and confirms the label and outer carton before handoff.
SHIPPING COST
Free Shipping on all orders within the United States. No minimum purchase required. Standard Shipping is shown at checkout as $0.00 USD.
DELIVERY AREA
Currently, we only ship to addresses within the United States. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers should provide a deliverable street address, postal code, apartment or unit details when applicable, and current contact information. If the carrier cannot serve an entered address, Activepl will seek clarification before shipment.
SHIPPING METHODS & COURIERS
Parcel dimensions, destination, and available service determine whether USPS, UPS, FedEx, DHL, or another established United States carrier handles the order. A larger glassware package may travel separately from another item in the same order without an added standard shipping charge.
ORDER TRACKING
After dispatch, the shipping confirmation email identifies the assigned carrier and tracking number. Customers can follow progress through the provided link or by entering the number on the carrier's official website.
A scan can take time to appear after handoff. If tracking stops updating, shows delivery at the wrong location, or reports damage, email care@activepl.shop with the order number and the available tracking or photographic evidence. We will review the carrier record and explain the next reasonable resolution step.
SHIPPING SUPPORT
Shipping questions are handled at care@activepl.shop or +1 (669) 788-2213, Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).